Charles J. Hargrove
445 Clove Road
Staten Island, NY 10310
(646) 862-7847
N2NOV@N2NOV.NET

Objective	To secure a position in a technologically minded firm.  I bring to the table my experience in computer systems (hardware/software), communications systems, office automation and project management skills.  My background in financial market trading, technology consulting and the manufacturing sectors, along with my leadership skills in various volunteer organizations, support my contributions to the right firm that wants to improve their grasp of technology while enhancing their core business during this new century.

Skill Set	Personnel:	network administration staff management, sales support staff management; amateur radio emergency communications team lead with over 75 direct reports, team management of computer system projects; enterprise-wide database application development; liaison between technology users, system administrators and CEO/COO/CTO/CIO levels of management, technical corporate trainer
	Software:	full Microsoft suite of Back Office products, NT/2000/2003 server applications and integration; Vinca/Legato Co-Standby Server for NT; Microsoft Terminal Server 2000; Microsoft Exchange Server; various thin client solutions; Blackberry Enterprise Server; Linux (Debian, RedHat, Mandrake); planning and implementation of TCP/IP systems and interface to Internet servers; data import/export across various platforms
	Hardware:	construction of servers and desktop PCs, with troubleshooting and repair of same; wireless networking

Experience	IBM Corporation	New York, NY	2007 -     .
	Technical Corporate Trainer – Wireless Data Communications Specialty
	*	Data literacy three module course series for employees of Cingular Wireless/AT&T over five months
	*	Part of team of trainers dispatched to various states/regions, personally teaching over 1,000 students
	*	Taught salesforce and management on data applications and technology behind their cellular offerings
	*	Devices taught: Blackberry, Palm, LG, Samsung, Motorola, HTC (various smart phones, PDAs, etc)

	Xandros Corporation	New York, NY	2006-2007
	Professional Services Manager/Sales Engineer
	*	Technical sales support and consultation to reseller channel and business clients for server/desktops
	*	Established procedures and processes for supporting Professional Services Department and pre-sales
	*	Developed training and motivation programs for team of sales engineers in Professional Services Department

	Cambridge Communications Co-op	Staten Island, NY	2005-2006
	Chief Information Officer
	*	Voice over IP startup, concentrating on non-profit organizations and medium sized businesses in NYC
	*	Pre-sales engineering, systems design, equipment specifications, demonstrations, drew up proposals
	*	Due to a lack of financing, the firm closed it’s doors in 2006

	RoyalBlue Financial, Inc.	New York, NY	2004-2005
	System/Network Administrator
	*	Full range of administration, installation and configuration of corporate/production, Linux and NT/2000/2003 Server Farm – multiple Exchange mail servers and bridgehead, Outlook Web Access servers, file servers, Terminal Servers, developer and demo Linux servers, Blackberry Enterprise server, Asterisk VoIP servers, Lucent/Avaya Definity telephone PBX server, Cisco Pix Firewall and various Cisco switches and routers.
	*	Provided desktop and remote laptop support for nearly 250 executive/sales/support/programming users
	*	Filled functional role of IT Manager for tech move of over 65 users to new floor when he was on medical leave
	*	Worked with Security Officer and team for SAS70 series of audits to identify possible flaws and improvements
	*	Researched, recommended and first level approval of technology purchases for the firm
	*	Supervised and trained staff in administrative and junior system admin positions
	*	Trained corporate staff in use of Blackberry devices, software and how it works with Microsoft Exchange server

	Pexicom, Inc.	New York, NY	2003-2004
	System/Network Administrator
	*	Administration, Installation and Configuration of Corporate Production Four Rack Server Farm – 12 IronPort Servers, 9 Linux Servers, Cisco Pix 525 Firewall, Cisco 3550 Switches and Foundry Fastiron Switches
	*	Configuration of EXIM, APACHE, TOMCAT and DNS servers
	*	Maintenance of GNU Mailman mailing list servers
	*	Registered and administered domains for client accounts
	*	Source and Configuration control using CVS

	Beacon Products, Inc.	New York, NY	2000-2003
	Director of Operations
	*	Responsible for all phases of operation and managing the business except for client sales
	*	Supervision of office staff and software training of same.  Handled hiring, firing and personnel issues
	*	Troubleshooter for major accounts (Target, KMart, WalMart) in production, import and marketing problems
	*	Modernized office automation and procedures to increase accuracy and workflow
	*	Coordinated with both companies that we represent (Richards Homewares and Better Sleep) to modernize their order entry and invoice reporting systems to improve accuracy and dissemination of sales and inventory data
	*	Moved into new offices in December 2000; tech move of Lucent PBX system, LAN and multiple NT servers
	*	NT server administration and writing of custom MS Access Database system for order entry and reporting

	Advanced Communication Sciences	Edison, NJ	1999-2000
	Engineering Coordinator/Field Engineer
	*	Coordinator of a team of a dozen field hardware/software engineers and their work schedules
	*	Handled client and field engineer scheduling for software/hardware training classes given by manufacturers
	*	Covered overflow of work assignments when there weren’t enough field engineers to be dispatched
	*	Maintained internal LAN, NT servers and Novell 5 servers
	*	Trained internal ACS employees and clients in use of various Microsoft Office software packages

	Bell Atlantic - Enterprise Sales 	New York, NY	1989-1999
	Consultant - PC Support/Database Programmer/Administrator
	*	Project Leader on rollout of over 250 desktop and laptop PCs replacing Data General terminals
	*	Conducted periodic surveys and questionnaires pertaining to quality of support functions
	*	Led technology committee comprised of the nine branch staff managers to ramp up to new automation
	*	Designed, wrote and administered custom databases for various personnel in the nine sales branches
	*	Joint development and rollout of web-based SQL "Funnel" sales tool with Bell Atlantic South MIS
	*	Provided hardware/software PC support to 250 World Trade Center based sales personnel
	*	Handled client branches' concerns and worked as liaison between branches and MIS Department
	*	Trained users in MS Access, Excel, Word, NT Server, Exchange Server, Visual Basic, Netscape HTML Editor
	*	Suggested new software/hardware/procedures that increased productivity of sales and support staff while ensuring cost savings in an era of tight budgeting for the sales division

	Hargrove Enterprises Consulting 	New York, NY 	1986-1989
	Financial Markets Consultant
	*	Aided major financial firms by automating back office operations, and training their staff, to solve their volume-based problems due to the recent bull market understaffing of the mid-eighties
	*	Collected over $25 Million in bond interest payments due to the proper reconciliation of firm's accounts
	*	Clients served were Morgan Stanley, the Bank of New York, the Bank of America (Los Angeles), Kidder Peabody and Lehman Brothers

	Shearson American Express 	New York, NY 	1982-1986
	Institutional Trader - Mortgage Backed Securities
	*	Traded on firm's position in mortgage-backed securities to take advantage of market conditions and expectations of future bond performance

	Banco de la Nacion Argentina 	New York, NY 	1980-1982
	Institutional Trader - Fed Funds Instruments
	*	Traded on firm's position to finance the government of Argentina
	*	Instruments included: Overnight and Term Fed Funds, Overnight and Term Euro Dollars, Foreign Exchange Arbitrage/Swaps between Feds/Euros and other worldwide currencies

	Fuji Bank, Ltd. - New York Agency 	New York, NY 	1979-1980
	Junior Trader - Overnight Fed Funds
	*	Traded on firm's positions to cover ongoing Term and Foreign Exchange transactions
	*	Zero-balanced firm's accounts in Fed Funds for approximately $500 Million daily

	Guardian Life Insurance Company 	New York, NY 	1978-1979
	Assistant Underwriter - Group Renewal Dept/Corporate Large Group Accounts
	*	Responsibility was to recalculate rates for renewing policies in the Northeastern states based on account's previous year's claims and adjustments in Life and various Major Medical plans

	USLife Corporation 	New York, NY 	1977-1978
	Underwriting Clerk - ASRU (Association and Special Risk Underwriting Department)
	*	Prepared applications for underwriting from groups like PGA, Theater Owners Association, etc
	*	Issued new insured's packages after approval and answered questions from the national sales force

Volunteer	Member of the Staten Island Chapter of the American Red Cross Disaster Action Team
Activities	Communications Chair for the Multiple Sclerosis Annual Staten Island & Manhattan Walks
	Communications Liaison for the Community Mayors of New York, New Jersey & Connecticut
	Communications Chair for the Staten Island Chapter of the March-of-Dimes for Birth Defects
	Chief of Communications for the Ft. Wadsworth Start of the New York City Marathon
	Director of Communications for Events Management Group (manager of various public events and races)
	President of the NYC Amateur Radio Emergency Communications Service  (www.nyc-arecs.org)
	Past District Emergency Coordinator for the Amateur Radio Emergency Service
	NYC Radio Officer for the Radio Amateur Civil Emergency Service under the City of New York OEM
	NYC Coordinator for the Skywarn program of the National Weather Service
	Member of the US Navy MARS program (Military Affiliate Radio Service)
	Vice Flotilla Commander for US Coast Guard Auxiliary, 1st District, Southern Region, Flotilla 5-10
	Division 5 Staff Officer - Communications for US Coast Guard Auxiliary, 1st District, Southern Region
	Lead Instructor for the US Coast Guard Auxiliary (radio communications, boating safety, etc)
	Adult Scouting Leader at William H. Pouch Camp (Staten Island) with emphasis on communications

Other	Past President of the Bayonne Emergency Management Amateur Radio Club
Activities	Moderator of the National Traffic System's Big Apple Net (emergency and routine message handling)
	Publisher of the Urban DXer Shortwave and Scanner Newsletter for the New York DX Association
	Sysop of the N2NOV/NYDXA Amateur Radio/Internet Computer BBS
	Trainer for FCC amateur radio licensing exams since 1992 (multi-week and weekend crash courses)